FAQ
Welcome to the Soot Away FAQ page! Here, we've compiled answers to some of the most common questions our customers have about our chimney sweeping and inspection services. Whether you're curious about the benefits of regular chimney maintenance, wondering how often you should have your chimney cleaned, or need advice on choosing the right chimney cowl, you'll find the information you need here. If you have any additional questions, please don't hesitate to contact us – we're here to help!
1. How often should I have my chimney cleaned?
We recommend having your chimney cleaned at least once a year, especially before the heating season starts. If you use your stove or fireplace frequently, you may need more frequent cleanings.
2. What are the signs that my chimney needs cleaning?
Signs that your chimney needs cleaning include smoke backing up into the room, a strong odor, soot buildup, or reduced draft.
3. What is a CCTV chimney inspection?
A CCTV chimney inspection involves using a special camera inserted into the chimney to check its internal condition. This helps us detect any issues such as blockages, cracks, or damages.
4. Can I clean my chimney myself?
While it is possible to clean your chimney yourself, professional cleaning is recommended as our specialists have the necessary equipment and experience to do the job safely and effectively.
5. What are your service prices?
We offer various services including chimney cleaning, CCTV inspections, chimney repairs, and accessory installations. Our price list is available on the "Pricelist" page of our website.
6. Are you licensed and certified?
Yes, our specialists are fully trained and certified, ensuring the highest quality and safety of our services.